BIZCONEKT CONTACT TERMS AND CONDITIONS

Last Updated: May 27, 2025

1. INTRODUCTION

These Contact Terms and Conditions ("Contact Terms") govern the use of Bizconekt's contact facilitation services, including quote requests, appointment bookings, messaging systems, lead generation, and all other communication features that connect Consumers and Businesses through the Bizconekt platform ("Contact Services").

These Contact Terms supplement and are incorporated into our Business Terms and Conditions and User Terms of Service. In the event of any conflict between these Contact Terms and other applicable terms, these Contact Terms shall control with respect to Contact Services.

2. DEFINITIONS

2.1 "Contact" means any communication, inquiry, or interaction between a Consumer and Business facilitated through the Bizconekt platform.

2.2 "Lead" means a Consumer inquiry submitted to a Business through the platform's contact facilitation tools.

2.3 "Contact Information" means personal details shared to facilitate communication, including names, phone numbers, email addresses, and addresses.

2.4 "Quote Request" means a Consumer's request for pricing or service estimates submitted through the platform.

2.5 "Appointment Request" means a Consumer's request to schedule services or consultations with a Business.

2.6 "Platform Communication Tools" means messaging systems, chat features, contact forms, and other communication methods provided by Bizconekt.

3. CONTACT FACILITATION SERVICES

3.1 Service Overview

Bizconekt provides the following Contact Services:

  • Quote request submission and routing
  • Appointment booking and scheduling tools
  • Direct messaging between Consumers and Businesses
  • Phone number display and click-to-call functionality
  • Email routing and contact form processing
  • Lead notification and management systems
  • Contact tracking and analytics

3.2 Platform Role

Bizconekt acts solely as a facilitator of communication between Consumers and Businesses. We:

  • Provide the technological infrastructure for contact facilitation
  • Route inquiries to the appropriate Business
  • Maintain records of contact activities for platform improvement
  • Ensure contact information is transmitted securely

3.3 What Bizconekt Does NOT Do

Unlike some competitors, Bizconekt does NOT:

  • Sell, share, or redistribute leads to multiple businesses without explicit Consumer consent
  • Filter or hide legitimate inquiries based on Business advertising spend
  • Charge per lead or per contact
  • Generate fake or artificial leads
  • Resell Consumer contact information to third parties
  • Manipulate lead quality or timing for commercial advantage

4. CONSUMER CONTACT RESPONSIBILITIES

4.1 Authentic Inquiries

When using Contact Services, Consumers agree to:

  • Provide accurate and truthful contact information
  • Submit genuine inquiries for products or services they actually need
  • Not use contact forms or tools for spam, harassment, or malicious purposes
  • Not submit duplicate or excessive inquiries to the same Business without legitimate purpose
  • Respect Business response times and communication preferences

4.2 Information Accuracy

Consumers warrant that all information provided in contact requests is:

  • Accurate and up-to-date
  • Provided with authorization (if submitting on behalf of another person or entity)
  • Relevant to the products or services being requested
  • Complete enough to allow the Business to provide an appropriate response

4.3 Contact Information Consent

By submitting contact information through the platform, Consumers explicitly consent to:

  • Bizconekt sharing their information with the specific Business(es) they contact
  • The contacted Business using their information to respond to their inquiry
  • Receiving follow-up communications related to their specific inquiry
  • Bizconekt retaining records of the contact for platform operation and improvement

4.4 Communication Standards

Consumers agree to communicate with Businesses in a:

  • Professional and respectful manner
  • Truthful and transparent way
  • Timely fashion when responses are expected
  • Manner that complies with all applicable laws

5. BUSINESS CONTACT RESPONSIBILITIES

5.1 Lead Response Obligations

Businesses receiving leads through Contact Services agree to:

  • Respond to legitimate inquiries within a reasonable timeframe (typically within 24-48 hours)
  • Provide accurate information about their products, services, and pricing
  • Honor any quotes or estimates provided through the platform
  • Respect Consumer privacy and use contact information only for responding to the specific inquiry

5.2 Lead Quality Standards

Businesses acknowledge that:

  • Lead quality may vary based on Consumer understanding of their needs
  • Not all leads will result in sales or completed transactions
  • Bizconekt makes reasonable efforts to facilitate authentic inquiries but cannot guarantee lead conversion
  • Lead value depends on various factors beyond Bizconekt's control

5.3 Contact Information Use

Businesses agree to use Consumer contact information ONLY for:

  • Responding to the specific inquiry submitted
  • Following up on the requested services or products
  • Providing customer service related to the inquiry
  • Maintaining records for business purposes

Businesses agree NOT to:

  • Add Consumers to marketing lists without explicit consent
  • Share Consumer information with third parties
  • Use contact information for unrelated marketing purposes
  • Harass or excessively contact Consumers
  • Sell or redistribute Consumer contact information

5.4 Communication Quality

Businesses must ensure all communications through Contact Services are:

  • Professional and courteous
  • Accurate and not misleading
  • Relevant to the Consumer's specific inquiry
  • Compliant with applicable laws, including consumer protection and privacy laws
  • Free from spam, harassment, or inappropriate content

6. DATA HANDLING AND PRIVACY

6.1 Information Sharing Process

When a Consumer contacts a Business through the platform:

  • Consumer submits inquiry with their contact information
  • Bizconekt verifies the inquiry for authenticity and completeness
  • Contact information is securely transmitted to the relevant Business
  • Business receives notification of the new inquiry
  • Communication proceeds directly between Consumer and Business

6.2 Data Security

Bizconekt implements appropriate security measures to protect contact information during transmission and storage, including:

  • Encryption of data in transit and at rest
  • Secure authentication for Business access to leads
  • Regular security audits and updates
  • Access controls limiting who can view contact information

6.3 Data Retention

Contact information and communication records are retained:

  • By Bizconekt for operational purposes as outlined in our Privacy Policy
  • By Businesses according to their own data retention policies and applicable laws
  • For dispute resolution and platform improvement purposes

6.4 Consumer Rights

Consumers may:

  • Request information about which Businesses have received their contact details
  • Report misuse of their contact information by Businesses
  • Request removal of their information from Business records (subject to Business data retention requirements)
  • Opt out of future Contact Services

7. LEAD AUTHENTICITY AND QUALITY

7.1 Lead Verification

Bizconekt employs reasonable measures to ensure lead authenticity, including:

  • Email and phone verification systems
  • Duplicate detection algorithms
  • Spam filtering and fraud detection
  • User behavior analysis
  • Manual review of suspicious activities

7.2 Quality Assurance

While we cannot guarantee the quality or conversion rate of all leads, we:

  • Monitor for patterns of low-quality submissions
  • Investigate reports of fake or misleading inquiries
  • Remove or suspend users who consistently submit poor-quality leads
  • Continuously improve our verification systems

7.3 Lead Disputes

If a Business believes a lead is fraudulent or misleading:

  • Business may report the issue through their dashboard or customer support
  • Bizconekt will investigate the claim within 5 business days
  • If verified as fraudulent, appropriate action will be taken against the submitting user
  • Bizconekt may provide lead credits or adjustments on a case-by-case basis

7.4 No Lead Guarantees

Bizconekt does not guarantee:

  • That all leads will convert to sales
  • Specific lead quality or conversion rates
  • That Consumer requirements will match Business capabilities
  • That leads will be financially qualified or ready to purchase immediately

8. CONTACT COMMUNICATION STANDARDS

8.1 Prohibited Communications

All parties using Contact Services are prohibited from:

  • Sending spam, unsolicited advertising, or promotional content unrelated to the inquiry
  • Using threatening, harassing, or abusive language
  • Misrepresenting identity, credentials, or capabilities
  • Sharing contact information with unauthorized third parties
  • Attempting to circumvent platform communication tools to avoid fees or monitoring

8.2 Communication Monitoring

Bizconekt reserves the right to:

  • Monitor communications sent through platform tools for quality assurance and compliance
  • Record and analyze communication patterns to improve services
  • Investigate reported communication violations
  • Take appropriate action against users violating communication standards

8.3 Response Time Expectations

For Businesses:

  • Initial response to leads: Within 24-48 hours during business days
  • Follow-up communications: Within reasonable timeframes based on inquiry complexity
  • Quote requests: Within the timeframe specified in the request or within 5 business days if unspecified

For Consumers:

  • Response to Business communications: Within reasonable timeframes based on the nature of the communication
  • Appointment confirmations: Promptly upon receipt of scheduling information

9. APPOINTMENT AND BOOKING SERVICES

9.1 Appointment Facilitation

When appointment booking services are available:

  • Bizconekt provides tools for Consumers to request appointments
  • Businesses receive appointment requests and may confirm, reschedule, or decline
  • Both parties receive confirmation notifications
  • Calendar integration may be available where supported

9.2 Appointment Terms

Consumer Obligations:

  • Provide accurate availability and contact information
  • Attend confirmed appointments or provide reasonable notice of cancellation
  • Respect Business scheduling policies and requirements

Business Obligations:

  • Maintain accurate availability in booking systems
  • Honor confirmed appointments or provide reasonable notice of changes
  • Clearly communicate appointment terms, requirements, and cancellation policies
  • Provide service as described during the booking process

9.3 Appointment Disputes

For appointment-related disputes:

  • Parties should first attempt to resolve issues directly
  • Either party may report persistent issues to Bizconekt customer support
  • Bizconekt may investigate patterns of appointment problems and take appropriate action
  • Bizconekt is not responsible for resolving disputes between parties but may facilitate communication

10. QUOTE REQUEST SERVICES

10.1 Quote Submission Process

When Consumers submit quote requests:

  • Complete and accurate project or service information must be provided
  • Contact information and preferred communication methods must be specified
  • Timeline expectations and budget ranges may be requested
  • Special requirements or preferences should be clearly stated

10.2 Quote Response Standards

Businesses providing quotes must:

  • Base quotes on the information provided in the request
  • Clearly specify what services are included in the quoted price
  • Indicate quote validity periods and any conditions
  • Honor quoted prices for the specified timeframe unless Consumer requirements change significantly

10.3 Quote Accuracy

Business Responsibilities:

  • Provide quotes that accurately reflect actual pricing
  • Clearly state any assumptions made in preparing the quote
  • Indicate if site visits or additional information are needed for final pricing
  • Honor quotes within their validity period

Consumer Responsibilities:

  • Provide accurate and complete information for quote preparation
  • Notify Businesses of any changes to requirements that might affect pricing
  • Understand that initial quotes may be estimates subject to final confirmation

11. LIMITATIONS OF LIABILITY

11.1 Contact Service Limitations

Bizconekt's liability for Contact Services is limited to:

  • Providing the technological infrastructure for contact facilitation
  • Implementing reasonable security measures for contact information
  • Investigating reported violations of these Contact Terms

11.2 No Liability for Third-Party Actions

Bizconekt is NOT liable for:

  • How Businesses or Consumers use contact information outside the platform
  • The quality, accuracy, or fulfillment of quotes provided by Businesses
  • Appointment scheduling conflicts or missed appointments
  • Communication disputes between Consumers and Businesses
  • Business practices or service quality issues
  • Consumer payment disputes with Businesses
  • Data breaches occurring on Business or Consumer systems outside our platform

11.3 Monetary Limitations

Bizconekt's total liability for all Contact Services-related claims shall not exceed:

  • For Premium Business Users: The amount paid for Contact Services in the 12 months preceding the claim
  • For Basic Users: $100 USD
  • For Consumers: $100 USD

12. VIOLATION CONSEQUENCES

12.1 Contact Terms Violations

Violations of these Contact Terms may result in:

  • Warning notices and educational outreach
  • Temporary suspension of Contact Services access
  • Permanently removal from the platform
  • Legal action for significant violations
  • Reporting to appropriate authorities for illegal activities

12.2 Graduated Response System

First Violation: Warning and educational resources about proper Contact Service use

Second Violation: Temporary suspension of Contact Services (7-30 days)

Third Violation: Extended suspension or permanent removal

Severe Violations: Immediate permanent removal and potential legal action

12.3 Appeals Process

Users may appeal Contact Terms violation determinations by:

  • Submitting a written appeal within 14 days of the violation notice
  • Providing evidence or explanation of the circumstances
  • Participating in a review process conducted by Bizconekt customer service
  • Accepting the final determination made by Bizconekt

13. SPAM AND ABUSE PREVENTION

13.1 Anti-Spam Measures

Bizconekt aims to employ multiple measures to prevent spam and abuse, and may use multiple tools or processes including:

  • Rate limiting on contact submissions
  • IP address monitoring and blocking
  • Email and phone verification requirements
  • Machine learning algorithms to detect suspicious patterns
  • Manual review of high-risk contact submissions

This is not an all-inclusive list, and our anti-spam measures may change as new technologies and processes become available.

13.2 Reporting Mechanisms

Users may report spam or abuse by:

  • Using in-platform reporting tools
  • Contacting customer support
  • Emailing abuse@bizconekt.com
  • Providing detailed information about the violation

13.3 Response to Reports

Bizconekt will:

  • Investigate all reported violations within 3 business days
  • Take appropriate action based on the severity and evidence of violations
  • Notify reporting parties of resolution when appropriate
  • Continuously improve anti-spam and abuse prevention systems

14. MODIFICATIONS AND TERMINATION

14.1 Service Modifications

Bizconekt reserves the right to:

  • Modify Contact Services features and functionality
  • Update contact facilitation processes and procedures
  • Implement new verification or security measures
  • Discontinue certain Contact Services with reasonable notice

14.2 Individual Contact Service Termination

Bizconekt may terminate an individual's access to Contact Services for:

  • Repeated violations of these Contact Terms
  • Fraudulent or deceptive contact submissions
  • Misuse of other party's contact information
  • Violation of applicable laws related to communications or privacy

14.3 Platform Integration

Contact Services are integrated with the overall Bizconekt platform. Termination of general platform access will also terminate access to Contact Services.

15. CONTACT INFORMATION AND SUPPORT

15.1 Contact Service Support

For Contact Services-related issues:

15.2 Abuse and Violation Reporting

Dedicated Contact Channels:

15.3 Emergency Contact Issues

For urgent contact-related issues (harassment, threats, etc.):

  • Immediate platform reporting tools
  • Emergency phone line: [Emergency Phone]
  • Local law enforcement (if appropriate)

16. GOVERNING LAW AND DISPUTES

16.1 Governing Law

These Contact Terms are governed by the laws of the State of North Dakota, without regard to conflict of law principles.

16.2 Dispute Resolution for Contact Services

Disputes specifically related to Contact Services shall follow the dispute resolution procedures outlined in the applicable Business Terms and Conditions or User Terms of Service.

16.3 Jurisdiction

Any legal proceedings related to these Contact Terms shall be subject to the jurisdiction of courts in Bismarck, North Dakota.

17. ACKNOWLEDGMENT AND ACCEPTANCE

By using any Contact Services provided by Bizconekt, you acknowledge that you have read, understood, and agree to be bound by these Contact Terms and Conditions.

These Contact Terms are effective as of the "Last Updated" date shown above and will remain in effect until modified or terminated according to their provisions.

Contact Information for Contact Terms Questions:

Bizconekt Legal Department
[Street Address]
Bismarck, ND [ZIP]
Email: legal@bizconekt.com
Phone: [Contact Phone]